Printing & Embroidery Questions

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Is there a minimum order?

There is no minimum order, we do individual orders as well as bulk orders and offer a bulk order rate. 

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Can you print our local team league jerseys?

Yes, we print for multiple teams in Whitehouse and the surrounding area. We offer a wide selection of jerseys to choice from and can help you with your graphic needs ​

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Do I need to provide art work or can you create it for us?

If you have art work we can digitize it for you at no cost if you use our printing/embroidery services. If you need help creating art work we will gladly help you with that as well. 

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What kind of file is an acceptable format?

We can use an editable pdf, and an Adobe Illustrator file (.ai), an .eps file,) If you do not have access to either of these formats please contact us so that we can discuss options with you and find a solution to your fill your needs.

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Can you print licensed materials?

Generally speaking we CANNOT print or embroider copyrighted or licensed material. We are an authorized dealer for Whitehouse Wildcats and can legally print any spiritwear for the public and the school. For professional teams or companies we would be required to have an agreement to print/embroider official apparel. If you are unsure about your companies policy please contact your human resources person who will be able to provide you with the proper information.

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What is the cost?

The cost for printing/embroidery will very depending on the item, what the design looks like, how many we are making, when you need it (subject to a rush fee depending on the urgency.

 

Can I return my order?

Custom orders CANNOT be returned or refunded. If you find an issue with an order please contact us as soon as possible so we can help you.

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Do you deliver?

We do not ship or deliver orders at this time. ​

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How long will it take for my order to be complete?

We strive get all orders done as quickly as possible, but with custom orders the time will vary depending on the complexity of the design and order.

 

Can we bring in our own items for personalizing?

Yes! You are always welcome to come in and have your items personalized. 

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Can we print or embroider item?

Generally we are able to print/embroider on a multitude of items, but not everything lends itself to being customization. For specific items please come into our store so we can consulate you on our ability to print/embroider your item and how we can help you customize your item.  

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Thank you for shopping with us!